Shipping and Returns Policy

Shipping

Domestic Delivery

All shipping within Australia is typically via the Australia Post service.

All prices are exclusive of delivery charges which will be added at checkout. All postage prices are based on weight and destination address.

International Delivery

International shipping is via Australia Post. Final delivery may be carried out by 3rd party agents on behalf of Australia Post.

All prices are exclusive of delivery charges which will be added at checkout. All postage prices are based on weight and destination address/country.

Shipping Times

Shipping times vary on destination. Please refer to the Australian Post Shipping Times for more information

Returns

Process

Please contact us at contact@retrokit.com.au if you wish to return an item.

If the item is being returned within the Change of Mind period, or has been deemed faulty, a Return Material Authorisation (RMA) reference number will be issued and return instructions provided. Items returned without an RMA number will not be accepted and will be returned to sender.

Change of Mind Returns

You can return most items within 30 days of receipt of delivery if you change your mind. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.

Unless otherwise stated in this Policy:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
  • Items must be in new and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in an unsellable condition, will not be accepted for return.
  • Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

RetroKit is not required to accept change of mind returns on items outside the specified return window. These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

Faulty Items

If an item purchased from RetroKit is faulty, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including under the Australian Consumer Law.

If you identify a faulty item, where possible, please notify us within 30 days from receipt of delivery.

Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

Customer Damage

RetroKit is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Shipping

For change of mind returns of item(s), you are responsible for any return shipping costs.